Terms & Conditions

 

1. GENERAL PROVISIONS

    1.1 This document, together with the additional information available on the Site, constitutes the General Conditions of Sale (hereinafter the "GCS") in force between the user of the Site (hereinafter "User") and Hudson Italy Srl  ("Hudson") with registered office in Via Romaniello 21/b 80129 Naples C.F. 06555971212, Italy regulates the contractual relationship between the User and HUDSON in relation to any purchase made on or through the Site.

    1.2 At the time of verification of the  order by checking the box provided for this purpose, the User states that he/she fully and unconditionally accepts these GTC

    Please read carefully the GTC before proceeding to any transaction through the Site. The User is bound by the version of the GTC that is in force at the time that the online Order is submitted confirming the intent to order products on the Site (hereinafter referred to as the “Order(s)”).

    1.2 HUDSON may, at any time, amend these GTC, without prior notice. The User must regularly check the GTC to remain informed of their latest amendments.

    Purchases on the website must be made exclusively by persons over the age of 16.

     

    2. SCOPE OF APPLICATION

      2.1 The GTC are applicable between User, a natural person, and HUDSON and therefore, they govern the contractual relationship between the User and HUDSON in relation to any purchase made on or through the Site.

      2.2  The Site is intended for retail and therefore for use exclusively by Users which qualify as consumers and end users. By placing an Order on the Site, the User warrants that it will use the Product for personal use only. In case You are purchasing for resale purpose or if you are a buyer or personal shopper, please contact us at our email support@urbanjunglestore.com

      2.3 In the event that any one or more sales are made to persons who are not end users, these GTC will apply provided that in such case:

      - the User will not enjoy a right of withdrawal pursuant to article 6.1;
      - the terms of the warranty pursuant to article 7.2 will be reduced respectively to 7 (seven) days and 1 (one) year;
      - application of any provisions of these GTC which reflects provisions of Italian laws which are mandatorily applicable to consumers is expressly excluded.

         

        3. PRODUCT FEATURES

          3.1 All the information and data concerning the Products found on the Site are indicative and intended only for presentation purposes. Therefore, any imperfection or slight inconsistency in respect to the structure and composition shown in the photos or description is to be considered normal and is likely to be an intrinsic and unique feature of the Products themselves.

          3.2 Before placing an Order on the Site, the User must make sure that the Products are suitable for the scope and/or use intended by him/her and that they are in compliance with the laws and regulation of the place where they are purchased and imported or intended to be used.

          3.3 The images and the descriptions of the Products on the Site are provided for information purpose only and their publication shall only constitute an invitation to make an offer according to clause 4 below.

             

            4. ORDER AND PURCHASING PROCEDURES

              4.1 To proceed with an Order , the User will alternatively: (i) register on the Site and create an Account, providing the data requested; or (ii) login, if the User already has an Account, or (iii) provide the necessary information to complete the Order as a Guest, without registration.

              4.2 To place an Order on the Site, the User must read and agree to both the GTC and the privacy policy of the Site (hereinafter referred to as the “Privacy Policy”).
              When the User proceeds to select the payment method applicable to the purchase, the Order becomes binding for the User that fully and unconditionally accepts these GTC.

                4.3 By submitting the Order, the User sends an offer to purchase to HUDSON with reference to the Products object of the Order which HUDSON may accept or refuse. The fulfilment of all Orders is subject to availability of the Products. Therefore, HUDSON expressly reserves the undisputed right not to accept any Order placed on the Site. If the Order is not accepted, HUDSON will, as soon as practically possible, inform the User via email.

                4.4 Each Order is checked paying particular attention to the billing address, the delivery address and the payment method used.

                4.5 Billing information indicated in the Order must correspond to the payment method holder. HUDSON may contact the payment method holder directly, if necessary, for verification and to ask for additional information. If the billing address does not correspond to the payment method holder and/ or HUDSON fails to reach the holder of the payment method, HUDSON reserves the right not to confirm the Order.

                4.6 Following placement of the Order, the User will receive an acknowledgment of receipt of the Order by email including a summary of the Order, the price of the Products, the date and time of the Order, the shipping fees, the taxes and custom duties and the means of payment. This acknowledgment of receipt of the Order does not constitute acceptance of the Order by HUDSON.

                4.7 Any Order placed on a holiday or weekend will be processed the next business day.

                4.8 If the User intends to cancel or change an Order prior to shipping the Products, the User must contact HUDSON Customer Service as soon as possible using the contact details available on the Site at https://www.urbanjunglestore.com/pages/contact. HUDSON will do its best to accommodate the User's request. HUDSON cannot warrant that the Order will be cancelled or modified before shipment.

                 5. PRICES - PAYMENT

                5.1 Products’ price is indicated in the Site in Euro (€) and includes packaging, VAT (where applicable) and indirect taxes (where applicable).

                5.2 Price does not include shipping costs where applicable, customs dues and other applicable duties which the User undertakes, from now, to pay in addition to the price of the Products indicated in the Order, if and to the extent due on the Products. Such additional amounts will be calculated and indicated to the User in the Order or at the time of Order confirmation.

                5.3 HUDSON accepts the following means of payment: (i) credit card and debit card circuits indicated on the site (ii) PayPal; or (iii) any other method made available in the Payments section of the Site.

                - The user's account will be charged at check out.

                - The User expressly accepts that HUDSON will proceed with shipment of the Products only after receipt of the payment of the Products by User and receipt of the amount in HUDSON’s account.

                 

                   6. DELIVERY OF PRODUCTS

                  6.1 Shipping: The Products will be delivered DAP, delivery address provided by the User at the time of the Order, Incoterms® ICC 2020. For delivery outside the European Union, you will be charged the applicable shipping fees, which vary according to the type of shipment and the place of delivery of the Products. The amount of the shipping fees is indicated at the time of placement of the Order. Custom duties will be charged to the User over and above the price of the Products and shall be payable by the User directly to the customs authorities of the Country where the Products are delivered.

                  The Products will be delivered within 15 days of the date the User receives the Order Confirmation using the delivery method indicated in the Order Confirmation. Delivery date is not of the essence. In case a delay in the delivery occurs, also taking into account the place where the Products have to be delivered, HUDSON will inform the User as soon as feasibly possible.

                  6.2 Products can be delivered either in the European Union or outside the European Union. The User agrees and acknowledges that shipments options vary, depending on the delivery area where the Order has to be delivered. Deliveries are generally made by Courier and the recipient’s signature is always required.

                  6.3 At the time of delivery of Products, the User shall immediately verify that the packaging is intact and has not been altered in any way whatsoever. Should the packaging be damaged, the User shall be responsible for:

                  - immediately reporting any alleged damage to the carrier in charge of delivery (hereinafter referred to as the “Carrier”) by expressly reserving any rights upon delivery of the Products; and

                  - taking detailed pictures of the box and of the Products; and

                  - informing HUDSON’s Customer Service of any alleged damage to the box and the Products within three (3) days from receipt of the Products.

                  6.4 In the absence of such express reservation above, delivery shall be considered as accepted with no reservations and no dispute on the packaging or on any damage occurred during transportation shall be validly brought afterwards.

                   

                  7. WITHDRAWAL

                  7.1 Without prejudice to the exceptions indicated below or provided by the law, the User has the right to withdraw from the Order and/or the purchase made through the Site, without having to provide any reason. The withdrawal period expires 14 days from the date on which the User or a third party, other than the carrier, acquires material possession of the Products.

                  7.2 Withdrawal must be made via email, instructions will be given by HUDSON also via email with respect to collection logistics.

                  - The right of withdrawal may be exercised on the Product in its entirely (it is not possible to exercise the right of withdrawal only on part of the Product purchased, e.g. accessories included in the same article, such as a dust bag, repair tap-heels for shoes if any, depending on the type of Product, or with respect to a Product made up of various articles and/or components). The User is responsible for any loss of value resulting from handling the Product for any reason other than that of establishing its nature, characteristics and function.

                  Return expenses are borne by the User.

                  - In case of Withdrawal, the User must return the Products in the original packaging and box, complete of any accessories and components, thus including also tags, bags, labels, packaging along with any instruction’s manuals and/or other documents as well as the warranty certificate, if any.

                  - The User forfeits its right to withdraw if:

                  - the withdrawal period above expires;

                  - the Product is returned with delay in respect to the term above (as evidenced by the return shipment date);

                  - the original external/internal packaging and/or label of the Products is lacking or damaged;

                  - parts of the Product are missing (any tags, labels, accessories, laces, gadgets attached to the Product, etc.);

                  - The product is damaged

                  - delivery of the Product in an inadequate manner to establish its nature, characteristics and to ensure its correct operation in accordance with the provisions of paragraph 7.4 above;

                  - Products which bear signs of usage and/or cleaning;

                  - Products have been personalized for the User;

                  - other circumstances pursuant to law.

                  HUDSON will be entitled to verify legitimate exercise of the User’s withdrawal right and the condition of the returned Products.

                  If the User’s right to withdraw has been forfeited, HUDSON shall either send back to the User the Product erroneously returned without refunding the price and shall charge any shipping costs to the User

                  In the event that the User legitimately exercises its right to withdraw, HUDSON will refund the User the price of the Product and the shipping costs for initial delivery, but not the shipping costs for the return of the Products which are borne by the User. Shipping costs for the return of the Products will be borne by the User, also in the event that HUDSON collects the Products in question upon request and on behalf of the User. In such case, HUDSON will refund to the User the price of the Products retuned, less any shipping costs born with reference to the return.

                  - Without prejudice to the above, HUDSON shall refund the User the price of the Products on which it exercised withdrawal rights by not later than 14 days following return of the Products using the same payment method used by the User, unless otherwise instructed by the User. The time of actual reimbursement of the price may differ depending on the payment method used and chosen by the User for the refund.

                   

                  8. DEFECTS AND WARRANTIES

                  - The purchase of the product is subject to the regulations of Legislative Decree no. 206/2005 (Consumer Code) and subsequent amendments. The warranty covers the product that has defects of conformity and cannot be invoked in the event of negligence and/or carelessness in the use and/or maintenance of the product.

                  - User is not entitled to warranty rights above in case of late claim, a claim relating to normal wear and tear, a defect for which the User is responsible.

                  - To the fullest extent provided by the law any further warranty in addition to the warranty under this article 8 is expressly excluded.

                   

                  9 ERRORS AND INACCURACIES 

                  HUDSON intends to provide the User with comprehensive, accurate and up-to-date information on the Site. It is unfortunately not possible to warrant that a Site is entirely free from human or technological errors. This Site may contain typographical errors, inaccuracies or omissions, some of which may be linked to the price, availability, or information on Products.

                  HUDSON reserves the right to correct such errors, inaccuracies or omissions, even after an Order has been submitted, informing the User immediately, and to modify or update the information at any time without prior notice.

                   

                  10 INTELLECTUAL PROPERTY RIGHTS 

                  10.1 All the elements of the Site whether they are registered or otherwise (photos, audio, video, Product details, description, paging, layouts, etc.), either if subject to registration aimed at intellectual property protection or not, are the exclusive property of HUDSON and or/ its Licensors and cannot be used by third parties.

                  10.2 Reproduction and/or representation of any intellectual property rights hereunder which is not authorised by HUDSON will be subject to civil and criminal law sanctions. Links to blogs or sites external to the Site must be authorised by HUDSON. Links that lead to the Site using “framing” technologies or “in-line linking” are strictly prohibited. In any event any link, use or reference to the Site, even if before tolerated and not claimed, must be immediately removed if so requested by HUDSON.

                   

                   11. FORCE MAJEURE 

                  11.1 “Events Outside Our Control” means any act or event beyond our reasonable control, including without limitationa) war (whether declared or not), hostilities, invasion, act of foreign enemies, extensive military

                  sabotage or piracy; c) currency and trade restriction, embargo, sanction; d) act of authority whether lawful or unlawful, compliance with any law or governmental order, expropriation, seizure of works, requisition, nationalisation; e) plague, epidemic, natural disaster or extreme natural event; f) explosion, fire, destruction of equipment, prolonged break-down of transport, telecommunication, information system or energy; g) general labour disturbance such as boycott, strike and lock-out, go-slow, occupation of factories and premises.

                  11.2 If an Event Outside Our Control occurs that affects the fulfilment of our obligations under GTC:

                  a) HUDSON will contact the User as soon as reasonably possible to notify the User;

                  b) HUDSON’s obligations under these GTC will be suspended and the deadline for the fulfilment of our obligations will be extended for the duration of the Event Outside Our Control.

                  11.3 If the Event Outside Our Control affects the delivery time of the Product, HUDSON will organize a new delivery date after the resolution of the Event Outside Our Control. If an Event Outside Our Control occurs and the User no longer wish to supply the Products, you can cancel the contract.

                   

                  12. PERSONAL DATA PROCESSING POLICY

                  HUDSON cares about privacy and will do its best to protect the personal data of the Users and keep it secure and confidential.

                  Please consult our Privacy and Cookies Policy for further information about the processing and the management of personal data by HUDSON.

                  For any request relating to personal data processed by HUDSON, the User may send an email to support@urbanjunglestore.com

                   

                  13. GOVERNING LAW AND DISPUTE RESOLUTION 

                  Contracts are deemed to have been concluded in Italy and are subject to Italian law.

                  Please note that, pursuant to Article 14 of EU Regulation 524/2013 together with EU Directive 11/2013 on Alternative Dispute Resolution, the consumer can file a complaint or request a direct interview with the Seller by connecting to the European platform for out-of-court dispute resolution, so-called ODR (Online Dispute Resolution), accessible at the following link.

                  This tool was created by the European Union for the alternative resolution of problems arising from contracts for goods and services stipulated online.

                   

                  14. AMENDMENTS

                  The User will accept the General Terms and Conditions in force at the time of purchase. New versions will become applicable upon publication on the Site in relation to Orders made subsequent to such date.